I Just Place an Order, When Will IT Ship?
Please allow 7-10 business days of processing and production time for your order to ship out.
HOW LONG IS THE SHIPPINGTIME?
U.S orders will be shipped via USPS & FedEx and International Orders will be shipped depending on the fulfilment center the product is from.
Average transit times to the United States from our domestic warehouse: 7-10 Business days
Average transit times to United States from our International warehouse: 5-25 Business days. Average transit times to International:15 -45 Business days
Some circumstances are out of our control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.
Will I RECIEVE A TRACKING NUMBER?
We provide tracking for every order. Tracking will be available once your product is shipped. Each product may be shipped from different fulfilment centers across the globe as our product research team spends the time to source quality yet affordable products. When you receive your tracking number, if you need help tracking your order you can go here.
CAN I CANCEL MY ORDER?
You can cancel your order with no penalty! You must cancel your order 24 hours after creating it for the cancellation to be applied. If the item has already shipped, please email firstname.lastname@example.org All you need to do is send us an email with the subject line " CANCEL".
I HAVE ENTERED AN INCORRECT ADDRESS!
If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at email@example.com if the address is wrong we can correct this within 24 hours.
MY ITEM ARRIVED DAMAGED
We do ship every item with extra padding despite this, our customers report that around 1in 1000 products arrives damaged due to mail service mistreatment. If this happens to you, please contact us (firstname.lastname@example.org) with:
- Your order number
- A Picture of the damaged product
once received, well be happy to send out anther free of charge
I HAVE A QUESTION THAT WASN'T ANSWERED, YOU PLEASE HELP?
If we still haven't managed to answer your question please feel free to contact us and we will do our best to reply with 24 hours :)
We have 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it unworn or unused, with tags, and in its original packaging. You'll also need the receipt of proof purchase.
To start a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com. If your return is accepted, we'll send you a return shipping label, as well as instruction on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org.
DAMAGES AND ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
EXCEPTIONS / NON-RETURNABLE ITEMS
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make separate purchase for the new item.
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.